Under the “Privacy” section, you want “Content Settings”. For example, in Chrome you can go to the menu icon (three dots) and select Settings, then open “Show advanced settings”. If it’s only working in one browser and not the other, try clearing your cookies on that browser. If the problem is happening in only one browser, that tells you a lot about where the problem is! Also, it gives you a “band-aid” fix for the problem - if you can’t get anything else to work, you can always just use the browser that still functions. You might need to download Firefox or another browser to test this out.
First try a couple of different browsers (remember, on an Android device you should have “Internet Browser” in addition to Chrome). Or, as many users have noted, it may stop working in Chrome, but still works in Firefox. For example, it may have stopped working on your mobile device, but still works fine on a PC. A useful piece of information to help you debug the problem can be gained by seeing where the chat does load, and where it does not.
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